Microsoft Rewards Not Working Properly: Unable to Redeem Points & Gift Cards
Microsoft Rewards is a good initiative introduced by the company. It provides the users with Rewards based on their interaction with their ecosystem and products. It is a free program to reward yourself and make a difference.
The users can earn rewards by searching, exploring, shopping, and gaming with the team. The more you explore Microsoft’s handle, the more rewards you will get. If you also want to join the “Microsoft Rewards,” you can do it in the simple steps listed below:
- Sign up for Microsoft Rewards (which is entirely free).
- Access your personalized Rewards dashboard.
- To start obtaining benefits, complete offers and activities available in the dashboard. Set a goal and track your point balance.
- Redeem your points for gift cards based on your choice.
Though the Microsoft Rewards Platform is an excellent step, one should use it to get an advantage. However, the circumstances with Microsoft Rewards are not going well. Some selected users have recently raised their concerns regarding the issue they are facing with the program. They started facing the problem when trying to redeem their gift cards.
The issue is that they cannot redeem the points and gift cards obtained by completing the tasks and activities. On the contrary, an error message states, “There’s an issue with your account or order.” Notably, the error message encountered by the affected users is available both on the Xbox Console and the Microsoft Rewards Website. The irritating prompt comes into sight whenever they try to redeem their codes.
The frustrated users have shared their concerns regarding the problem. They are blaming the support, which they will. A user has been trying to redeem an Apple gift card for a month and a half, but it is not working. Instead, a message prompt says, “Issue with account or order.” Another user complains about the rewards dashboard not working correctly.
The issue doesn’t seem limited to a country, as it has affected several users globally. In addition, the problem has been there for more than a week. The users who have collected the rewards through hard work must be frustrated and irritated. It is important to note that a similar issue has appeared in the past: the recurring problem happens with the Microsoft Rewards system.
The Microsoft team has officially responded with some basic troubleshooting methods for the affected users. They include restarting the device, uninstalling and reinstalling the Microsoft Rewards application, and avoiding VPN use. Other than this, the company hasn’t said anything else. However, the issue persists even after trying such solutions, and the users are frustrated. They can’t redeem their gift cards, as there is no proper solution or working alternative.
We hope that the company will look into the matter and try to solve the problem as soon as possible. With that, let’s hope for Microsoft’s response. We will keep updating the news post based on the official reply by the team, so stay tuned for that.